getrapidhelp.com (“Website”) operates this website. It is Website policy to respect your privacy regarding any information we may collect while operating our websites. “We” and “Our” here means Website, its owners, employees, officers and assigns, along with affiliated organizations. “You” means you, a personal user of Website.
Like most website operators, Website collects non-Personally Identifiable Information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Website purpose in collecting non-personally identifying information is to better understand how Website visitors use its website. From time to time, Website may release non-Personally Identifiable Information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Website also collects potentially Personally Identifiable Information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Website blogs/sites, browser information, device information, and sometimes more. Website only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses Personally Identifiable Information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Certain visitors to Website websites choose to interact with Website in ways that require Website to gather Personally Identifiable Information. The amount and type of information that Website gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Website to provide a username and email address. Those who engage in transactions with Website are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Website collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Website. Website does not disclose Personally Identifiable Information other than as described below. And visitors can always refuse to supply Personally Identifiable Information, with the caveat that it may prevent them from engaging in certain website-related activities.
Website may collect statistics about the behavior of visitors to its websites. Website may display this information publicly or provide it to others. However, Website does not disclose Personally Identifiable Information other than as described below.
Website discloses potentially Personally Identifiable Information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Website behalf or to provide services available at Website websites, and (ii) that have agreed not to disclose it to others, or (iii) if applicable, are receiving this information in conjunction with a Business Transfer. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Website websites, you consent to the transfer of such information to them. Website will not rent or sell potentially personally-identifying and Personally Identifiable Information to anyone. Other than to its employees, contractors and affiliated organizations, as described in this Privacy Policy, Website discloses potentially personally-identifying and Personally Identifiable Information only in response to a subpoena, court order or other governmental request, or when Website believes in good faith that disclosure is reasonably necessary to protect the property or rights of Website, third parties or the public at large. If you are a registered user of an Website website and have supplied your email address, Website may send emails to tell you about new features, new marketing offers, solicit your feedback, or keep you up to date with what’s going on with Website and our products and services. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Website takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially Personally Identifiable Information.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Website uses cookies to help Website identify and track visitors, their usage of Website website, and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Website websites, with the drawback that certain features of Website websites may not function properly without the aid of cookies.
If Website, or substantially all of its assets, were acquired, or if Website is planning or conducting a merger, divestiture, restructuring, dissolution or other sale or transfer of some or all of Website assets, including without limitation its email lists and lists of visitors, to third party companies or Website affiliates, or in the unlikely event that Website goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party or by Website affiliates. You acknowledge that such transfers may occur, and that any acquirer of Website or Website assets may use your personal information as set forth in this policy.
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Website and does not cover the use of cookies by any advertisers.
We comply with the Online Privacy Protection Act and amendments. In compliance, we state that we do not respond or take any special action in response to “Do Not Track” requests.
Website may process certain types of personal data about you. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims, and to provide newsletters, content and marketing offers to You.
In cases where you purchase a product or service from Website, our lawful ground for this processing is the performance of a contract between You and Us and/or taking steps at your request to enter into such a contract.
Our lawful ground for gathering and processing Website user data, including Personally Identifiable Information, is our legitimate interests which in this case are to enable us to properly administer our website and our business.
We may gather and process Technical Data including IP address, browser “fingerprint” details, device details and much more, and this may include Personally Identifiable Information. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Our lawful ground for gathering data about you including Personally Identifiable Information is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy, and to provide marketing of products or services of Ours and our affiliated companies, partners and advertisers.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including without limitation Facebook, Google, third party email, direct postal mail and/or other advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/If you wish to exercise any of the rights set out above, please email us at support@getrapidhelp.com
You will not have to pay a fee to access your Personally Identifiable Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Note that we often process data in areas outside the European Union and that in such countries, the same laws and requirements do not apply, or apply differently, or are actually contrary to European Union law. We reserve the right to interpret the laws under the country where we feel we are subject to jurisdiction, even if such laws may contravene European Union law. For instance, the right of a European Union resident to request erasure of data may be contravened by the United States laws with regard to “freedom of speech” interpreted to mean freedom to store and use information that has lawfully come into the possession of Website. If Website feels this is the case, it will explain its reasoning and give you a chance to address this.
Although most changes are likely to be minor, Website may change its Privacy Policy from time to time, and in Website sole discretion. Website encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a Website account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.